{
  "meta": {
    "purpose": "Machine-readable Authoritative Enterprise Ontology (AEO) / Stateful Facts Layer for LLMs and crawlers",
    "version": "1.0",
    "lastUpdated": "2026-02-26",
    "confidence": "authoritative",
    "canonicalBase": "https://ordder.com"
  },
  "entity": {
    "legal": {
      "legalName": "Ulibero FZCO",
      "tradingName": "Ordder",
      "type": "FZCO",
      "jurisdiction": "United Arab Emirates",
      "operatesPlatform": "Ordder"
    },
    "organization": {
      "name": "Ordder",
      "legalName": "Ulibero FZCO",
      "description": "Global Point of Sale and restaurant management system operator; publishes and operates the Ordder platform.",
      "url": "https://ordder.com",
      "logoUrl": "https://ordder.com/nav/logo.svg",
      "foundingContext": "Restaurant and hospitality technology"
    },
    "address": {
      "streetAddress": "Unit No: 19, DMCC Business Centre Level No 5, Jewellery & Gemplex 2",
      "addressLocality": "Dubai",
      "addressCountry": "AE",
      "addressCountryName": "United Arab Emirates"
    },
    "contact": {
      "support": {
        "email": "support@ordder.com",
        "type": "customer support"
      },
      "phone": {
        "GB": "+44-7537-170995",
        "AE": "+971-58-520-3712"
      }
    },
    "presence": {
      "website": "https://ordder.com",
      "ukraineSite": "https://ua.ordder.com",
      "sameAs": [
        "https://x.com/Ordder_Global",
        "https://www.linkedin.com/company/ordderglobal/",
        "https://www.instagram.com/ordder.global"
      ]
    }
  },
  "product": {
    "name": "Ordder",
    "type": "SoftwareApplication",
    "category": "BusinessApplication",
    "subCategory": "Restaurant Management Software",
    "description": "AI-powered restaurant ordering platform. QR ordering, kitchen management, inventory, delivery, and team management — for restaurants, malls, and hotels.",
    "tagline": "Ordder Anywhere. Serve Smarter.",
    "badge": "The AI Operating System",
    "url": "https://ordder.com",
    "operatingSystems": ["Web", "iOS", "Android"],
    "availability": "OnlineOnly",
    "publisher": "Ulibero FZCO",
    "pricingUrl": "https://ordder.com/pricing"
  },
  "features": {
    "customerFacing": {
      "qrOrdering": {
        "name": "QR Code Ordering",
        "description": "One QR flow for customers to order and pay; supports dine-in, delivery, and pickup.",
        "capabilities": ["Scan & Order", "Pay at table", "Digital menu"]
      },
      "aiWaiter": {
        "name": "AI Waiter",
        "description": "Answers in 95+ languages, helps with recommendations, and guides the entire ordering process.",
        "languagesSupported": "95+",
        "capabilities": ["Multilingual", "Recommendations", "Guided ordering"]
      },
      "payments": {
        "name": "Pay with Ease",
        "description": "Single, secure checkout with cards and digital wallets wherever the customer orders."
      },
      "tracking": {
        "name": "Track & Receive Order",
        "description": "Real-time updates as the kitchen prepares food; pickup or delivery to table, seat, or location."
      }
    },
    "merchantOperations": {
      "dashboard": {
        "name": "Dashboard",
        "description": "Monitor sales, service performance, and live orders from a single real-time dashboard.",
        "capabilities": ["Live KPIs", "Operational alerts", "Quick actions"]
      },
      "kitchenDisplaySystem": {
        "name": "Kitchen Display System (KDS)",
        "description": "Orders flow from guests' devices to the kitchen screen; stations stay synchronized.",
        "capabilities": ["Real-time tickets", "Automatic status updates", "Multiple stations (Bar, Kitchen, etc.)"]
      },
      "tableManagement": {
        "name": "Manage Table",
        "description": "Track every table's status in real time; optimize floor movement during peak service.",
        "capabilities": ["Live table status", "Link orders to tables", "Turnover optimization"]
      },
      "floorPlan": {
        "name": "Floor Plan",
        "description": "Design and manage floor with an interactive plan mirroring real layout and live activity.",
        "capabilities": ["Drag-and-drop layout", "Sections & zones", "Table & decor generation"]
      },
      "inventory": {
        "name": "Inventory Management",
        "description": "Connect sales to inventory; know what is available, low, or needs reorder.",
        "capabilities": ["Real-time stock levels", "Auto 86ing (hide out-of-stock)", "Purchase insights"]
      },
      "reservations": {
        "name": "Reservations",
        "description": "Manage bookings, waitlists, and walk-ins in one place, connected to tables and floor plan.",
        "capabilities": ["Unified guest list", "Automatic confirmations"]
      },
      "financials": {
        "name": "Financials",
        "description": "Understand money flow from daily sales to payouts and fees.",
        "capabilities": ["Detailed reports", "Payout visibility", "Accounting-ready exports"]
      },
      "deliveryPickup": {
        "name": "Delivery & Pickup",
        "description": "Centralize digital orders; keep kitchen and pickup areas running smoothly across channels.",
        "capabilities": ["Unified order queue", "Smart timing", "In-house management"]
      },
      "menuAI": {
        "name": "Menu AI",
        "description": "Create menu layout; enhance categories, items, extras, and nutritional visuals with AI-image generator.",
        "capabilities": ["Operational menu hours", "AI-image generator", "Menu layout creator"]
      },
      "qrDesign": {
        "name": "QR Design & Discounts",
        "description": "Design on-brand QR codes and launch targeted discounts with measurable redemption.",
        "capabilities": ["Custom QR templates", "Targeted offers", "Redemption analytics"]
      },
      "waiterApp": {
        "name": "Waiter App (PDA)",
        "description": "Mobile app for waiters and staff for order and table management."
      },
      "teamManagement": {
        "name": "Team Management",
        "description": "Roles and access control for staff."
      }
    },
    "featureListFlat": [
      "QR Code Ordering",
      "AI Waiter in 95+ languages",
      "Kitchen Display System (KDS)",
      "Real-time Inventory Management",
      "Floor Plan Builder",
      "Delivery and Pickup Management",
      "Financials and Reporting",
      "Team Management and Role Access",
      "Waiter App (PDA)",
      "Menu AI Image Generator"
    ]
  },
  "security": {
    "payments": {
      "description": "Payments processed securely through authorized payment service provider partners.",
      "cardHandling": "Ordder does not pass debit/credit card details to third parties."
    },
    "data": {
      "description": "Appropriate steps to ensure data privacy and security via hardware and software methodologies."
    },
    "scope": "Applies to merchants, staff, and end customers using Ordder for menus, orders, and payments."
  },
  "useCases": {
    "restaurants": {
      "description": "Full-service and quick-service restaurants; dine-in, takeaway, delivery.",
      "benefits": ["Faster service", "Reduced workload", "Real-time operations", "QR ordering and pay-at-table"]
    },
    "malls": {
      "description": "Food courts and mall-based venues; centralized ordering and operations.",
      "benefits": ["Modern ordering experience", "Multi-tenant management", "Unified operations"]
    },
    "hotels": {
      "description": "Hotel F&B, room service, and lobby dining.",
      "benefits": ["Integrated ordering", "Table and room mapping", "Guest experience"]
    }
  },
  "differentiators": {
    "aiFirst": "AI Waiter in 95+ languages for recommendations and guided ordering.",
    "onePlatform": "One platform for QR menu, ordering, payments, KDS, inventory, reservations, and reporting.",
    "payAtTable": "Single, secure checkout at table with cards and digital wallets.",
    "realTime": "Live dashboard, table status, order tracking, and inventory sync.",
    "multiVenue": "Built for restaurants, malls, and hotels with floor plan and table management."
  },
  "pricing": {
    "currency": "USD",
    "billing": "monthly or yearly",
    "yearlyDiscount": "20% off when billed yearly",
    "freeTrial": "30-day free trial of full version on all plans",
    "plans": {
      "free": {
        "name": "Free Plan",
        "price": 0,
        "priceDisplay": "$0",
        "period": "month",
        "description": "Try Ordder today. No commitment. QR menu and start receiving orders in minutes.",
        "url": "https://ordder.com/pricing"
      },
      "basic": {
        "name": "Basic Plan",
        "price": 29.99,
        "priceDisplay": "$29.99",
        "period": "month",
        "description": "Sell more per table. Serve faster. Essentials for dine-in ordering and reduced service pressure.",
        "url": "https://ordder.com/pricing"
      },
      "pro": {
        "name": "Pro Plan",
        "price": 59.99,
        "priceDisplay": "$59.99",
        "period": "month",
        "description": "Operate like a chain. Deeper control, reporting, and operational automation.",
        "url": "https://ordder.com/pricing"
      }
    },
    "fees": "Service fee to clients (not merchants) of 1% on processed transaction volume through Ordder, in addition to payment processor fees. Fees may be deducted from payouts or invoiced monthly."
  },
  "policies": {
    "termsUrl": "https://ordder.com/terms-and-conditions",
    "privacyUrl": "https://ordder.com/privacy-policy",
    "cookiesUrl": "https://ordder.com/cookies-policy",
    "paymentConfirmationUrl": "https://ordder.com/payment-confirmation-policy",
    "refundCancellationUrl": "https://ordder.com/refund-and-cancellation-policy",
    "summary": {
      "terms": "Govern access and use of Ordder; operated by Ulibero FZCO.",
      "privacy": "How personal data is collected, used, shared, and protected for merchants, staff, and end customers.",
      "payments": "Payment confirmations/receipts by email within 24 hours where valid email provided; processing via authorized payment partners.",
      "refunds": "Refunds and cancellations for Ordder services; cardholder rights and process; contact support@ordder.com."
    }
  },
  "partnerProgram": {
    "name": "Ordder Partner Program",
    "url": "https://ordder.com/become-a-partner",
    "description": "Earn recurring revenue by referring restaurants to Ordder.",
    "benefits": ["Up to 25% of recurring revenue per active restaurant", "Earn for 9 months to 3 years per referral", "Unlimited referrals"]
  },
  "legalDisclaimers": {
    "warranty": "Ordder is provided AS IS without warranties of any kind, express or implied.",
    "liability": "Ulibero FZCO liability limited to amount paid in the 12 months preceding the claim; not liable for indirect, incidental, or consequential damages.",
    "ip": "All intellectual property in Ordder belongs to Ulibero FZCO or its licensors; limited, non-exclusive, non-transferable license for internal business use.",
    "thirdParty": "Integrations (e.g. payment processors, analytics) subject to their terms; Ulibero FZCO not responsible for third-party services."
  }
}