Ordder — Privacy Policy

Ulibero FZCO ("we", "us", "our") operates the Ordder platform ("Ordder"), a global Point of Sale and restaurant management solution. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you visit our websites, use the Ordder web application, or otherwise interact with our services.

1. Introduction

Your privacy is important to us. By using our services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue using our services.

All credit/debit cards' details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

2. Scope

This Privacy Policy applies to:

Merchants and their staff using Ordder
End customers using Ordder to view menus, place orders, and make payments
Visitors to our marketing websites
Prospective customers, partners, and suppliers

3. Information We Collect

a) Information You Provide

Account details, contact information, restaurant profile, menu content, table layouts, order information, messages to our AI assistant, and support inquiries

b) Information We Collect Automatically

Device identifiers, IP address, browser type, operating system, usage data, cookies, and performance logs

c) Information from Third Parties

Payment processors (tokenized payment data, last four digits, transaction status), analytics providers, fraud prevention services, identity verification providers, and publicly available sources.

4. How We Use Your Information

We process personal data to:

Deliver, operate, and maintain our services
Facilitate orders, transactions, and payments
Personalize and improve the user experience
Ensure security, prevent fraud, and comply with legal requirements
Communicate service updates, promotions, and support messages
Perform analytics and improve platform performance

5. Legal Bases for Processing (Where Applicable)

Contractual Necessity: To provide and fulfill services.

Legal Compliance: To meet legal and regulatory obligations.

Legitimate Interests: For fraud prevention, security, and service improvement.

Consent: For marketing and non-essential cookies, where required by law.

6. Sharing of Information

We share data only as necessary:

Service Providers: Hosting, analytics, payments, support.
Merchants: Order and customer details for fulfillment.
Legal Authorities: Where required by law.
Corporate Transactions: As part of a merger, acquisition, or asset transfer.
With Consent: Where you explicitly requested or approved.

Ordder will not pass any debit/credit card details to third parties.

7. International Data Transfers

We operate globally and may transfer your data internationally. Where required, we use safeguards such as Standard Contractual Clauses, the UK Addendum, or other approved transfer mechanisms.

8. Data Retention

We retain personal data only as long as necessary for service delivery, legal compliance, or legitimate business purposes.

9. Security Measures

Ordder takes appropriate steps to ensure data privacy and security, including through various hardware and software methodologies.

However, https://ordder.com/ (website) cannot guarantee the security of any information that is disclosed online.

10. Your Rights

Depending on your location, you may have rights to:

Access, correct, or delete your personal data
Restrict or object to processing
Request data portability
Withdraw consent where applicable

To exercise rights, email [email protected]

11. Cookies and Tracking

We use cookies and similar technologies for essential functionality, preferences, analytics, and (where consented) marketing. See our Cookie Policy for details

12. Children's Privacy

Ordder is not directed to children under 18. We do not knowingly collect data from children.

13. Links to Third Parties

https://ordder.com/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information they collect.

14. Changes to this Policy

We may update this Privacy Policy. Material changes will be communicated via email, in-app notice, or website posting.

Website operated by Ulibero FZCO: https://ordder.com